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NACHC TA Department
Module 6: How to Respond to Troublesome Board Member Behavior?
Vignette 1 | Synopsis
The work of a high-performing board can easily be derailed by a board member’s mis-behavior. The first vignette in Module 6 looks at how one board member responded when he felt no one was listening to his concerns. We suggest you watch the vignette at one of your board meetings so all board members can together discuss their thoughts about how the board chair, other board members, and the CEO responded. How would you and your board have handled this situation?

Vignette 2 | Synopsis
The second vignette presents a situation where the behavior of two board members negatively impacts health center operations, even though these individuals actually thought they were doing what was expected of them. As you watch the video, think about whether your board members understand the expectations AND the boundaries of oversight and when that turns into micro-managing the work of the CEO.

Module 6 | Discussion & Resource Guide-download
Vignette 1 Vignette 2
Module 1 Module 2 Module 3 Module 4 Module 5
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Copyright © 2011 National Association of Community Health Centers. All rights reserved.
This publication was supported by Grant/Cooperative Agreement No. U30CS16089 from the Health Resources and Services Administration, Bureau of Primary Health Care (HRSA/BPHC). Its contents are solely the responsibility of the authors and do not necessarily represent the of­ficial views of HRSA/BPHC.